Customer Service

Why do we need you?

At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. people feel part of something amazing and are motivated to make a difference.

By providing an excellent visitor experience as a member of the visitor services team, you will be encouraging our visitors to make the most of their visit to Caerlaverock Wetland Centre, and to understand and support our work to save wetlands for wildlife and people.

Who will be responsible for your role?

Engagement Officer

How much time will it take?

We need a Customer Service Volunteer on Sundays and Wednesdays, 10am until 4pm, 

What will you be doing?

Working as part of the visitor services team (made up of staff and volunteers) to engage and inform our visitors about the Centre and WWT. As such you will need to develop a good knowledge of the history of WWT and Caerlaverock Wetland Centre, its history, aims and objectives, information on the biodiversity of the Centre and conservation messages for WWT.

Meeting and greeting visitors on the admissions desk, and operating the till for admissions and the gift shop.

Familiarising yourself with events, activities, sightings and development at the centre so that you can provide up-to-date information to our visitors.

Providing information on request, alerting visitors to specific events of interest taking place at the centre on that day and for future events.

Using leaflets and maps to point out the locations of significant events e.g. swan feeds or osprey updates.

Promoting membership of WWT. Filling in membership forms in accordance with WWT guidelines, ensuring that all relevant paperwork is accurately completed.

Assisting with other tasks in the shop where necessary.

Completing customer service training and any other training relevant to the role.

Who are we looking for?

To carry out this role, you will need:

Excellent verbal communication skills

Good listening skills

Good listening skills, with the ability to adapt your approach to suit your audience

A confident attitude and/or experience of successful face0to-face contact with the public

Commitment to excellent customer service

An interest in and enthusiasm for the work of WWT

The ability to work under your own initiative under the direction of the Engagement Officer

Commitment to undertake relevant training

How will you benefit?

This is an excellent opportunity to work within an internationally important wetland site.

Discount is available in the café and shop on the days of volunteering

Training opportunities will be provided

Your own transport is essential for access to the centre unless you live near enough to walk or cycle. We regret we are not in a position to reimburse expenses incurred in travelling to and from the centre.

How to Apply

Please visit our website or contact Amy Hannan by e-mail at or by telephone on 01704 891 224.

Please mention when applying for this job!

Key Information


The Wildfowl and Wetlands Centre




Part Time


Entry Level, Graduate, Mid Level, Senior


Communication, Marketing, Nature & Wildlife


WWT Caerlaverock Wetland Centre, United Kingdom

Application Deadline:

30th November 2017 at 2:45pm

Location Map