Guide in the Hide


(London Wetland Centre: Headley Discovery & Peacock Tower Hides)

How you can help us:  

At WWT, we believe the best way for people to understand and connect to wetlands is to experience them.  By having a first-hand experience seeing and feeling how awe-inspiring nature can be, people feel part of something amazing and are more motivated to make a difference.

The Headley Discovery Hide is a shelter to observe wild birds and caters to beginner birdwatchers.  It features large picture windows, comfortable seating, binoculars, telescopes, guide books and accessible interpretation.  This hide provides opportunities for all visitors to enjoy and gain confidence in bird-watching, including beginners (both adults and children), school groups, families and photographers. Due to the diverse range of visitors it attracts, it’s a dynamic hide that welcomes and encourages more activity and chatter than a conventional hide.

The Peacock Tower is more of a traditional hide and caters not only to more advanced birdwatchers, but also to those new to birdwatching as well as Learn Together Families.  It features guide books, benches, some interpretation panels and a sightings board that our wardens complete daily.  This 3-storey hide provides stunning views across our Main Lake and the rest of the reserve.

Your role as a Guide in the Hide is to welcome and engage visitors of all ages and backgrounds by pointing out birds of key interest, giving identification tips and helping visitors to use optical equipment.  You will also undertake some basic maintenance tasks to keep the hide clean and presentable.

Who will be responsible for your role? Engagement Manager

Where will you be based? WWT London Wetland Centre in either the Headley Hide or the Peacock Tower

How much time will it take? Ideally, we’re looking for volunteers who can commit to one day per week, Monday to Sunday.  The Guide in the Hide shifts are 10am – 2pm.

What will you be doing?     

  • Provide a warm welcome to all visitors to the hide
  • Help visitors locate and observe interesting birds and learn how to bird-watch (show them how to use the scopes, binoculars, how to look for and distinguish bird features)
  • Familiarise yourself with the latest wildlife sightings on site so you can inform our visitors what they might see during their visit
  • Familiarise yourself with the WWT’s wider conservation work and the Trust’s key conservation messages so that you can share these with our visitors
  • Make yourself aware of the daily events or activities on site so that you can promote these to our visitors
  • Record notable sightings on the Hide sightings board (or encourage visitors do it as part of an interactive experience) and notify the Reserve team or Duty Manager where appropriate
  • Tidy hide (sweep floor, pick up any litter, wipe sills/seats, dust rafters to remove cobwebs) and report any damages
  • Top up bird feeders as appropriate (Headley Hide only)

Who are we looking for?

No previous experience is required as training will be provided but this this role will suit you if you have:

  • Good knowledge of UK birds and an appreciation of other local wildlife
  • Helpful, friendly and approachable manner
  • Knowledge of how to use binoculars and telescopes
  • Ability to communicate with a wide variety of visitors
  • Experience of engaging visitors, particularly younger people and beginners
  • Enthusiasm for the work of the Trust and the natural world and for sharing this with others
  • Willingness to spend prolonged periods of time in a potentially cold space
  • Willingness to undertake some basic maintenance and cleaning tasks
  • A commitment to undertake training as required

How will you benefit?

  • This is an excellent opportunity to work within an internationally important wetland site
  • It is also an excellent opportunity to gain a wealth of experience in an outdoor learning setting within a relatively short period of time
  • You will gain experience of face-to-face engagement with a range of audiences
  • Suitable uniform is provided to all regular volunteers
  • Discount is available in the cafe and shop on the days of volunteering
  • Training opportunities will be provided

General notes

We regret that we are not in a position to reimburse travel expenses, however pre-agreed out of pocket expenses incurred in the course of your volunteering activities will be reimbursed.

This position is entirely voluntary and is therefore unpaid. Any offer of a volunteer placement is not intended to create a legally binding contract between us and any agreement may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or at any time in the future.

How to Apply

If you are interested in this role please go to to complete and submit the online application form, or copy and paste or visit the link below and submit an application via the ‘Apply Now’ button on the role description page: 

Please email if you have any problems. Successful applicants will be asked to come to the centre and meet the team, find out more about the role and discuss availability before being offered a placement.


Please mention when applying for this job!

Key Information


Wildfowl & Wetlands Trust




Part Time


Entry Level, Graduate, Mid Level, Postgraduate


Nature & Wildlife


London Wetland Centre, United Kingdom

Application Deadline:

Not specified, apply soon.

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