Roaming Engager

At WWT, we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. We take people with us and form partnerships to build support for wetlands. People feel part of something amazing and are motivated to make a difference.

As a Visitor Volunteer, you will be able to draw people in by telling engaging stories about our work and inspiring people to support us as members of the WWT.

Who will be responsible for your role? Learning Manager

What will you be doing?

Working as part of the Learning team (made up of staff and volunteers) to engage our visitors with our mission to save wetlands for wildlife and people. A key focus of your role will be to seek appropriate opportunities to invite members of the public to discover more about the wildlife and history of our site. You will also provide general information to the public during key periods. This will happen in the course of ongoing activities that will include:

Welcoming visitors and providing up-to-date information about what is happening at the centre throughout the year and during peak holiday periods and events i.e. half-terms, Easter, summer holidays, Halloween, Christmas etc.

Promoting and delivering our walks and talks programmes, which range from 10-15 minute talks to 60 minute guided walks (training will be provided).

Working as part of a team with other staff, volunteers and with other departments to make sure the process of signing up new visitors is carried out efficientlt and does not diminish the visitor experience.

Promoting centre events and dealing effectively with visitor enquiries and complaints, ensuring these are escalated to your line manager, relevant department or duty manager when required.

Who are we looking for?

To carry out this role effectively, you will need:

Excellent verbal and written communication skills

Attention to details

A confident attitude and/or experience of successful face-toface contact with the public.

An interest in and enthusiasm for the work of WWT

The ability to bring issues to life through an engaging narrative (training will be provided on specific areas of focus)

To be a good listener, with the ability to adapt your approach to suit your audience

The ability to work on your own initiative under the direction of the Learning Manager.

How will you benefit?

This is an excellent oppotunity to work within an internationally important wetland site.

Discount is available in the cafe and shop on the days of volunteering

Free entry to all WWT wetland centre throughout the UK on presentation of your WWT name badge.

Training opportunities will be provided.

Geberal notes

You need to be able to get yourself to and from the centre. We regret we are not in a position to reimburse expenses incurred for travel to the site.

How to Apply


Volunteering Development Officer: Amy Hannan


Phone:01704 891 224

Please mention when applying for this job!

Key Information


The Wildfowl and Wetlands Trust (WWT)




Part Time


Entry Level, Graduate, Mid Level, Senior


Education, Environment, Nature & Wildlife


Castle Espie Wetland Centre, Co. Down, Northern Ireland, United Kingdom

Application Deadline:

31st December 2017 at 9:45am

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