Holme Dunes Visitor Centre Volunteer

The Visitor Centre Volunteer will welcome visitors to our visitor centre, providing excellent visitor care. Helping with all visitor centre duties, including; sales, promoting membership and events.

Type of work you will be involved with

Providing an enthusiastic and warm welcome to all visitors as an ambassador of NWT, including answering the phone.
Actively promoting and completing sales of NWT membership, to include gift aid and direct debit.
Engaging with visitors, promoting all NWT reserves throughout Norfolk and what can be seen on our reserves today, helping them make the most of their visit.
Dealing with sales transactions including operating the till and credit card machine.
Actively ensuring the visitor centre is clean and welcoming at all times.
Checking deliveries, pricing, re-stocking displays, assisting with stock takes.
Other duties as instructed by the Centre Coordinator

Skills and abilities you will be using in your role

Friendly, enthusiastic and welcoming personality
Customer service skills & confidence to actively sell NWT membership and goods
Love of wildlife and wild places
Numerate and able to keep accurate records and use the till (training will be provided)
Reliable time keeper
The ability to work as part of a team and on your own initiative
Ability to multi-task at peak times
Ability to communicate with members of the public of all ages

You will be based at NWT Holme Dunes Visitor Centre

Times/days we would like you to be available
Flexible. The centre is open 7 days a week, 10am – 5pm April – October and weekends only from November to March.

Benefits to you

Working in a fabulous and unique location close to wildlife and nature
Opportunity to enhance and share knowledge about and passion for local wildlife
Develop skills in customer service, retail and communication
Become a valued member of a professional team
Reimbursement of travel expenses

How to Apply

Please use the application form provided to apply. Further information about this role can be found in the role description provided, or on our website:

https://www.norfolkwildlifetrust.org.uk/support-us/volunteering/vacancies

Please send completed application forms to alanm@norfolkwildlifetrust.org.uk

Please mention ConservationJobs.co.uk when applying for this job!